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Policy

All Sales are Final!

Appointments are granted a 20 minute grace period.

Lethal Looks Policy and Service Agreements

Booking

  • The booking calendar for the current month will open on the first Monday of the month prior. (example: February 2024 calendar will open on the first Monday of January 2024.

  • No same day appointments. Same Day refers to an appointment requested within 24 hours of the service time.

  • Cancellations must be made 24 hours before scheduled time or you will be charged half of the amount of your service.

  • No call- No Show will result in the full amount being charged and denial of future appointments until done so.

  • Deposits are non-refundable and one-time transferrable when agreed upon with your haircare specialist.

  • Unnotified Late fees and Squeeze in fees (when applicable) will be $50 and will be added onto the service total.

Terms of Service agreement

  • Before confirming your appointment, please ensure that you have completed the release forms, read through the policy in its entirety, and submitted your agreement. Failure to do so may result in delayed confirmation of appointment or complete cancellation.

  • It is highly recommended that you book a consultation prior to booking a service. Consultations can be performed in a variety of ways with the addition to in person. Consultations are conversations that are monumental in determining the best style for your goal, and expectations, recommendations, etc.

Processing and Shipping

  • Processing time once orders are placed is 2-5 business days.

  • Delivery Time once orders have shipped is approximately 3-7 business days.

  • ALL PRODUCT SALES ARE FINAL. Due to the customization of each order, it is imperative that you verify the items you are ordering are correct before processing payment. No refunds will be offered for any products sold.

Hair Care Maintenance

  • You should care for your wigs and extensions in the same manner that you care for your natural tresses. Be sure to shampoo and condition your wigs weekly with a clarifying and moisturizing shampoo, and a moisturizing conditioner with cold water rinse. This will help ensure the longevity of the hair.

  • Use of light oils, serums, and thermal heat protectants when styling are also recommended at all times. 

  • When caring for your hair between lethal looks, be sure to keep your hair moisturized and keep up with 6-8 week trims. 

  • We offer products to help you maintain your style and protect it throughout it's duration. 

  • We recommend you wearing a satin or silk scarf or bonnet daily; with or without a Lethal Look, PROTECT YOUR HAIR. Alternatively, you can sleep on a satin or silk pillow case.

For additional information, tips, or guidance, please book a consultation, contact us, or follow us on Instagram.

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