Policies
All Sales are Final!
Appointments are granted a 15 minute grace period.
Cash, Zelle, Debit and Credit Card, & Afterpay are accepted forms of payment for your final balance.
Credit Card transactions have a 3.6% processing fee.
Appointment Preparation
Unless a takedown service is being booked, please make sure braid sediment, product build up, gel, and glue are removed from your hair and your hair is detangled PRIOR to arrival. Arriving with a style still intact, excessive build up or matted hair is unacceptable.
Lethal Looks Policy and Service Agreements
Booking
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The booking calendar for the current month will open on the third day of the month prior. (example: February 2025 calendar will open on the third day of January 2025.
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Returning guests have the ability to Pre-Book their maintenance reservations at their current appointment.
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No same day appointments. Same Day refers to an appointment requested within 24 hours of the service time.
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Cancellations must be made 24 hours before scheduled time. Cancellations within 24 hours will be charged half of the amount of your service payable immediately.
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No call- No Show will result in the full amount being charged and denial of future appointments until done so.
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Retainers are non-refundable and non-transferrable. Deposits are non-refundable and one-time transferrable when stylist agrees. Both are deducted from service total. Deposits submitted online carry a non-refundable service charge.
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Unnotified Late fees and Squeeze in fees (when applicable) will be $50 and will be added onto the service total.I understand life happens, please communicate in a timely manner. Cancellations are reposted as they become available online and social media stories.
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NEW WAITLIST! You may submit a request for specific dates/times for various services if there is no availability and we will do our best to accommodate these requests.
Terms of Service agreement
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Before confirming your appointment, please ensure that you have completed the waiver and release forms, read through the policy in its entirety, and submitted your agreement. Failure to do so may result in delayed confirmation of appointment or complete cancellation.
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It is highly recommended that you book a consultation prior to booking a service. Consultations are specified times dedicated to conversations that are monumental in determining the best style for your goal, and expectations, recommendations, etc. This allows us to ensure we have everything we need for a successful start or for me to recommend alternatives if needed.
Processing and Shipping
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Processing time once orders are placed is 2-5 business days.
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Delivery Time once orders have shipped is approximately 3-7 business days.
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ALL PRODUCT SALES ARE FINAL. Due to the customization of each order, it is imperative that you verify the items you are ordering are correct before processing payment. No refunds will be offered for any products sold.
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Lethal Looks Beauty Company is not liable for lost or stolen packages once they are signed for.
Hair Care Maintenance
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You should care for your wigs and extensions in the same manner that you care for your natural tresses. Be sure to shampoo and condition your wigs weekly with a clarifying and moisturizing shampoo, and a moisturizing conditioner with cold water rinse. This will help ensure the longevity of the hair.
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Use of light oils, serums, and thermal heat protectants when styling are also recommended at all times.
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When caring for your hair between lethal looks, be sure to keep your hair moisturized and keep up with 6-8 week trims.
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We offer products to help you maintain your style and protect it throughout it's duration.
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We recommend you wearing a satin or silk scarf or bonnet daily; with or without a Lethal Look, PROTECT YOUR HAIR. Alternatively, you can sleep on a satin or silk pillow case.
For additional information, tips, or guidance, please book a consultation, contact us, or follow us on Instagram.
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